What are Cookies and how we use them?
When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website.
These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.
Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.
Last updated: 22/02/2018
- Who we are
- What information we collect and how
- What we do with your information
- Is shopping online with Reokart safe
- How do you protect my credit card details and personal information?
1. Who we are
2. What information we collect and how
The information we collect via this website may include:
Any personal details you type in and submit, such as name, address, mobile number, email address, etc. We only collect information that we require for completion of orders and account set up. We never store payment details on the websites.
Data which allows us to recognise you, your preferences (including items added to your basket) and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A complete guide to our cookies policy and how to control cookies on your computer can be found here.
Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
3. What we do with your information
Any personal information we collect from you will be used in accordance with the applicable laws. The details we collect will be used to :
to process your order, or to maintain
guarantee records and to provide pre and after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide pre or after-sales service). We make use of the Zendesk system to provide our web chat functionality. Data provided via web chat may be stored on servers based in the Singapore under a "safe harbour agreement". This means that the data will be managed to similar standards to those required under applicable laws in India; and
to carry out security checks (this may involve passing your details to our Identity Verification partner who will check details we give them against public and private databases - this helps to protect you and us from fraudulent transactions); and
to comply with legal requirements, we may need to pass the information we collect to other companies within our group for administrative purposes. We may use trusted third parties to carry out certain activities on our behalf and may share your personal data with them for the purposes of: processing and sorting data, monitoring how customers use our site, issuing our emails for us and collecting product/customer feedback from you via surveys.
We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the ‘Yes’ box when entering your personal details. You may unsubscribe at a later date, if you wish
4. Is shopping online with Reokart safe
At Reokart, we care about security and make every effort to ensure our transaction process is safe and that your personal information is secure.
We can assure you that every order you make on our website is safe. We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you're using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the bar at the bottom of your screen. Additionally, your web address should start with https: - the ‘s’ indicating it is a secure page. This should appear on any page where you are entering personal information, such as your payment card details.
The latest versions of the most popular browsers, Internet Explorer, Chrome, Safari and Firefox support this secure connection. If for any reason this option has been disabled on your browser, you will not be able to transact or login until you reset these options. Find this option in your browser settings under security.
5. How do you protect my credit card details and personal information?
Our website is verified by Norton Secure, powered by Verisign to protect your personal data. Your payment methods are also covered through MasterCard Secure Code or Verified by Visa.
For your additional security and to protect your personal information we request that you enter your password each time you wish to view a page containing your personal details.
You can enrol your card in MasterCard SecureCode or Verified by Visa scheme if you are not already a part of them. You will be able to set a private code for online transactions, giving you added protection against the unauthorised use of your credit or debit card online